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| Rufus W. King | |
| AON Hewitt Inc./ Alight Solutions, Orlando, FL | 2011 to 2017 |
| Systems Analyst | |
| Convert, update, and maintain client requirements according to comprehensive analysis specifications. Design, update, and deliver unit, integration, regression, and acceptance test plans. Coordinate and coach Setup Analysts on the configuration and testing of the technology platform. Assist with the deployment (or migration) of new system updates into the production environment. Work with the Domain Manager and the Benefits Service Manager to clarify requirements. Provide service specific expertise for data, foundation, and systems analysis in the creation of analysis specifications and incorporate recommended updates to analysis based on review. Perform cloning activities based on analysis specifications and build strategy. Design test plans (unit, integration, regression, acceptance) and incorporate recommended updates into test plans. Coach team members on configuration, testing, and defect management. Coach team members on technical and proprietary tools required to configure, test, debug, monitor, and report on system specifications. Review analysis and test plan documentation and evaluate the results of test execution. Coordinate the work of aligned setup analysts, monitor task completion, and communicate team schedule and status. Support production environment (defects and trends) and execute workflow and defect management. Create and maintain standard operating procedures. | |
| Channel Intelligence Inc. / Google Inc., Celebration, FL | 2006 to 2011 |
| Product Operations Manager | |
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Determined client needs based on contractual and implementation needs. Utilized operational tools that allowed for ingestion of client data and coded & assembled user interfaces to conform with a common look and feel for the client’s site. Offered new solutions where applicable to help drive the client to their goals. Developed product flow processes which reduced costs of support for services. Created and disseminated technical documentations which allowed the client to properly install the requested services while providing minimal impact on their development services. In other roles I collaborated in the design and development of a suite of product services which allowed our customers to publish syndicated content to major retailers through tour and showcase based formats. Managed support and growth of syndication and online where to buy services.
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| Convergys, Heathrow, FL | 2002 to 2006 |
| Technical Support Analyst | |
Assisted customers with EDSL, ADSL circuits, Operating
Systems and modems. Performed duties such as problem resolution,
technical resolution, and technical support. Developed policies
and procedures that that cut down on time and cost expenditures.
Saved my group $66,000 by creating an automated macro process which
assembled internal forecasting and budgeting reports. I researched
Adhoc cases and assign problematic issues for review.
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